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General Terms and Conditions

1. Use of our site 


1.1  Your use of this website and the RLDP is subject to these terms and conditions ("these Conditions").

By using this site you are agreeing to be bound by these Conditions and our Privacy Policy. If you do not agree to these Conditions, do not use this Site. In addition, if you purchase any of our goods or services, then that purchase is governed by our Terms of Business (see paragraph 4 below). Please read these; they are important.

1.2  We may change these Conditions at any time without giving you notice, so please check them regularly.

1.3  You may not link to this website or the Resilient Leaders Development Programme (RLDP)  without the prior consent of Resilient Leaders Elements Limited. Requests to link to the website or the RLDP should be made to

1.4  Certain services available through our website may be accessible only to users who have pre-registered for the applicable services, including access to the RLDP. Such users may be allocated registration details by Resilient Leaders Elements Limited, including a login and password.

1.5  Users are responsible for ensuring the security of any subscription and registration details provided to them by Resilient Leaders Elements Limited, including log-in and passwords. Registration details, including log-in and password details, shall not be shared between multiple users. Any loss or theft of such details should be reported to Resilient Leaders Elements Limited as soon as possible in order that replacement log-in and passwords may be created.

2. Intellectual property rights

2.1  Except where otherwise indicated, the Material on this website and the RLDP is protected by copyright, database rights and other intellectual property rights that belong to Resilient Leaders Elements Limited. All Resilient Leaders Element Limited's rights in the content and design of the website and RLDP are reserved.

2.2  Notwithstanding the above, you may read, print and download material from the website and the RLDP - other than third-party material - free of charge, provided it is:

  • For your private use or for use in the ordinary course of your business

  • Reproduced accurately

  • Not used in a misleading context

  • The source of the material is identified and the copyright status acknowledged

2.3  However, you may not republish, disseminate or transmit any of that material, or exploit it for commercial purposes, make any derivative work, or copy it for any other purpose without first obtaining our written permission, or that of the rights owner. If you wish to seek such permission please contact:

2.4 Many of Resilient Leaders Elements Limited brand names mentioned on this site and the RLDP are registered trade marks belonging to us or our licensor. If you wish to use Resilient Leaders' logos directly on your website, you will require prior consent from us at

3. Data protection and privacy


3.1  Resilient Leaders Elements Limited wants to protect the privacy of visitors to our website, the RLDP and that of our customers. Please read our Privacy Policy; it will help you to understand how we use your personal data. We may change our Privacy Policy at any time without giving you notice, so please check it regularly.

3.2 Whenever you give us personal data, you are consenting to its collection and use in accordance with our Privacy Policy.

4. Purchase of goods and services

4.1  Our Terms of Business apply whenever you wish to order goods or services from us, together with our terms set forth in paragraph 1.4 regarding subscription and registration details.

4.2  In the event of any conflict or inconsistency between these Conditions and our Terms of Business, our Terms of Business will prevail but only to the extent necessary to resolve that conflict or inconsistency.

5. Third party goods and services and links

5.1  If you purchase goods or services from third parties, even if you have been directed from our sites to them, any contract you enter into with those third parties and any use you make of their online platforms is a matter between you and them. Resilient Leaders Elements Limited has no liability for the quality or type of services or goods provided by any third party we may mention on our site or to whom our site is linked. It is for you to make your own judgment about them.

5.2  Any information, offer or service made available by any third party on this site, or on any site to which this site is linked, is that of the author or provider, and not of Resilient Leaders Elements Limited. We do not necessarily endorse, and we are not responsible for, the accuracy or reliability of, any such information, offer or service.

5.3  Resilient Leaders Elements Limited makes no representations and gives no warranty about any other websites or any information, offer or service on them. We have no control over their content or availability. Resilient Leaders Elements Limited will not be liable for any loss or damage caused by or in connection with use of, or reliance on, any content, goods or services available on or through any other website.

5.4  Any concern you have about any external link should be directed to that site's website administrator or webmaster.

6. Accuracy of information and disclaimer

6.1  We try to ensure that any information on our website and the RLDP is accurate, but we make no representations and give no warranty that any information is accurate, up to date or complete. We accept no liability for any loss or damage caused by inaccurate information or by the manner in which that information is used or interpreted by others.

6.2  If you find any inaccurate information on our site, please let us know immediately by contacting:

7. Our liability


7.1  Where you have purchased goods or services, our liability is governed by our Terms of Business.

7.2  We have no liability for the inability of anyone to access our website, the RLDP or any information, material or service on it, and we do not warrant that our sites will operate without interruption.

7.3  We do not exclude or limit our liability for death or personal injury caused by our negligence or for any fraud on our part, or for any liability, which cannot be excluded by law.

7.4  Subject to Condition 7.3, we will not be liable for any indirect or consequential loss, or for any loss of business, profit, revenue, goodwill or data, lost or wasted management time or the lost time of other employees arising from your use of our website, the RLDP or information on it (whether direct or indirect).

7.5  Except as expressly set out in our Terms of Business (which applies only in relation to any purchased goods or services) we exclude to the fullest extent permitted by law all warranties, representations, terms, conditions and undertakings, whether implied by statute, common law, custom, trade usage, course of dealing or otherwise (including any implied warranty, representation, term, condition or undertaking of satisfactory quality or fitness for a particular purpose).

7.6  The information on this website and the RLDP is not intended to address your particular requirements; it does not constitute any form of advice or recommendation by Resilient Leaders Elements Limited and is not intended to be relied upon by you in making (or refraining from making)

any decisions. Where appropriate you should take professional advice.

8. General


8.1  No delay, neglect or forbearance on the part of Resilient Leaders Elements Limited in enforcing any of these Conditions will be or be deemed to be a waiver or in any way prejudice any right of Resilient Leaders Elements Limited.

8.2  If any of these Conditions is, for any reason, held to be unenforceable, illegal or otherwise invalid in any way, the unenforceable, illegal or invalid provision will not affect any other Condition and those Conditions will continue in full force and effect.

8.3  These Conditions are governed by English law and you agree you will only sue us in the courts of England. The place of performance of the contract will be England.

8.4  No addition to or modification of any provision of these Conditions will be binding on Resilient Leaders Elements Limited unless made in writing and signed by its duly authorised representative.

8.5  All customers shall be required, in using Resilient Leaders Elements Limited Materials, to verify any local requirements and/or restrictions on using psychometric tests in general and the Materials in particular, in that jurisdiction, whether imposed by law, regulation or by a local regulatory or governmental body.


Where any local requirements and/or restrictions exist that alter the criteria for, or prevent, use of Materials within a particular jurisdiction, it shall be the responsibility of the customer to ensure that it fully complies with any and all such local requirements and/or restrictions. Where any individual or entity uses Materials in a particular jurisdiction in contravention of any local requirements and/or restrictions, whether knowingly or inadvertently, such individual or entity shall be solely responsible and liable for such use and shall hold harmless and indemnify Resilient Leaders Elements Limited in respect of any loss or claim by a third party against Resilient Leaders Elements Limited arising from such.


Further, in the event that a customer has failed to ensure that any Materials may be legitimately used within a particular jurisdiction and subsequently purchases Materials for use in that jurisdiction, such customer shall be liable for the costs thereof and Resilient Leaders Elements Limited shall bear no responsibility or liability for return of such Materials or the reimbursement of any associated costs.

9. Further information


9.1  If you wish to raise any query, please contact:

9.2  Resilient Leaders Elements Limited is a company registered in England which has the registered number 12153680.

9.3  Our registered office is at: Resilient Leaders Elements Ltd, Manor House Barn, Mill Road, Peasenhall, Saxmundham, Suffolk, IP17 2LP, UK

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